FAQ

I do not have enough money to pay up front; do you have any payment plan options?

Yes, all we require is a 50% deposit to start the process. You will not be required to place another payment until the site is completed and ready to go live. Depending on the project, we also offer a payment plan where your balance can be separated into 3 payments, please contact us to see if this option is available for you. We offer these payment plans for more flexibility to make your payments. These payment options are only for websites that are $500 or more, some restrictions may apply.

Where are you guys located?

We are located in South Florida, but the internet is everywhere, so we can create websites all across America, and the World. We have clients in Europe and Brazil, that just proves our point.

What kind of payments do you accept?

We accept check, money order or PayPal. For split payments, we require that all checks are mailed to us in advance.

I really like a specific site on the internet; can you design my site to have the same similar features to look like it?

Yes, we can design sites to make it look and function like any website you so choose. Just show us what you like and what you don’t like, and we will use that information to create something you’ll like very much.

Do you guys have a limit as to what you can actually design for me?

NO! We don’t put any limits to creativity, so we can pretty much do anything you want. We can develop any type of site with the most advance functionalities created. Websites like these require many hours of programming and will be charged accordingly.

Is having a unique web presence a good investment towards my business?

Absolutely! Having a professional, unique website is very important for your business. Here at PKZ Design we take the time to research your industry to find out what is the most appropriate approach into designing your website while at the same time being cost effective.

Creating a website is building your brand. We know how important your brand is for your business, at PKZ Design, we have a great understanding of marketing so not only do we create websites that are visually impressive but we create web sites that have great conversion rates as well.

I want to get started, how does this process work in starting or redesigning my own web site?

It is simple; all you have to do is call or email us to request a questionnaire. First, we would email you a questionnaire that asks you specific questions about how you want your website designed. This questionnaire is designed to help our programmers and designers to give you an accurate price quote, and it also helps them to know exactly what you are looking for on how you would like your website designed.

After I submit my questionnaire, will I be able to have any creative input on my site?

Absolutely! Once you fill out the questionnaire, this will allow our design team to create a few “mock ups” of how your home page would look like within a few days! After you receive them feel free to add in your input on colors, layout, presentation, etc. and we will work with you to create your own unique site however you see fit.

What is the next step after we decide on a final approval on my homepage?

After we come to an agreement on the creative concept, you can leave the rest to us! We will then start designing the other pages once the concept is approved. After that, we will start programming the rest of the site.

Once my site is in production, when will I hear from you again?

Once we start working on your site, you will then start receiving daily/weekly updates on the progress of your website. Our project managers are always sure to keep in contact with you if you have any questions or adjustments that you would like to make until the site is completed.

Once I submit all of my information for my site, is there anything else that I need to do?

Nope, we only require for you to provide us with the content. You can also provide us pictures if you feel the need to, but keep in mind that we have over 100,000 stock photos that we can implement on your site as well. Once you submit your domain information, we will be able to handle the process when registering your site – including your domain name, host information, etc.

How long does it take to complete a website?

It all depends; this can range between 1 and 5 weeks or more, depending on the complexity of the website. We agree to work expeditiously to complete the Web Design, but we cannot control the delays that can possibly occur for anything that requires your action, such as providing content, approving sample mock ups, or any other adjustments. If we receive all of your information that is required, we will deliver your site on schedule. For jobs that need to be done faster than normal, we offer an express service for an additional fee to put your web design as first priority.

Does your company use templates to create these sites?

That will depend. Economy and Silver websites will make use of templates, or modified templates. However, Gold websites are all done with custom designs, made from scratch. This is done so we can keep the cost of Economy websites low. A complete custom design takes a long time to be created, and that’s why only Gold websites will have a fully customized design. Silver websites will use modified templates, to fit your vision for the website.

Are there any additional fees to maintain the site after it’s completed?

PKZ Design will not charge you any hidden fees after the website is done. You’ll have a fully featured website that you can update yourself, so it’s not necessary for you to pay us to it for you. You’ll incur in hosting fees and domain renewal fees every now and then. We do offer affordable hosting, however, it’s not mandatory to host website with is. We can recommend other hosts if you do not wish to host with us, or do not have a host of choice.

I don’t know where to begin on creating my logo for my website; can you create one for me?

Of course, we not only create eye catching websites, but we also create designs to print and logos. If you don’t have a logo yet, or it needs to be redesigned, we will be glad to do it for you!

We need to bring more traffic to our website; can you guys assist us with marketing?

Yes, we do Search Engine Optimization on all our websites, however, Google positioning is not an exact science, and results are not guaranteed. Whoever promises guaranteed results is likely to be lying to you, and you should be very careful with people that promise results. Many factors go into positioning your website in Google’s first pages, even the design and content of your website, as well as how often you update it, and how much advertisement you do online, to promote your website. For more information on Search Engine Optimization, read our article about it: Click here!

What are your Business Hours?

You can email us anytime! Our normal hours of operation are 9:00AM to 7:00PM (EST) Mon-Fri.

I’m not part of a big corporation; do you design sites for individuals who want a web presence?

Yes, we design sites for everyone! We have clients that range from large corporations to clients who just like websites that are fun and unique for their own personal satisfaction.

Some of your prices for your quality work are too good to be true, are there any hidden fees?

When we submit a proposal, we do not hide any fees. We will break down in detail the costs and length of the project. We put out all of the information for our clients to see. We are proud to be so affordable for our clients.

Turn Around Time

We can only work as fast as our client allows us; turnaround time is client dependent. If contents are provided sooner, initial and ongoing instructions are clear, revisions requested are reasonable; turnaround time is usually very small. Some websites are delivered in less than a week, sometimes in 2 days! On the other hand it could drastically increase due to client in-actions, delayed mockup approvals; back and forth change requests and so on. 95% of our customers have not bought our express service and still have experienced a great turnaround time. The turnaround times vary from 1 to 5 weeks, and are given based on actual statistics of jobs we have done in the past and are NOT guaranteed.